Support Center
Find answers to common questions and get help with your orders. Our support team is here to assist you.
Shipping Information
We offer worldwide shipping to most countries. Here's what you need to know:
- Standard shipping: 3-5 business days
- Express shipping: 1-2 business days
- International shipping: 7-14 business days
- Free shipping on orders over $100
All orders are processed within 1-2 business days after payment confirmation.
Returns & Exchanges
We accept returns within 30 days of delivery. Here's our return policy:
- Items must be unused and in original packaging
- Return shipping is free for defective items
- Refunds are processed within 5-7 business days
- Exchanges are subject to availability
To initiate a return, please contact our support team.
Size Guide
Our collectibles come in various sizes. Here's a general guide:
- Mini: 2-3 inches
- Standard: 4-6 inches
- Large: 8-12 inches
- Mega: 12+ inches
Specific measurements are listed in each product's description.
Contact Us
We're here to help! Contact us through:
- Email: support@plushpenthouse.com
- Response time: 24-48 hours
- Business hours: Monday-Friday, 9AM-5PM PST
For urgent matters, please include "URGENT" in your email subject line.
Track Your Order
Track your order status and location:
- Enter your order number and email
- Real-time tracking updates
- Delivery notifications
- Estimated delivery dates
Need help tracking your order? Contact our support team.